Want To Increase That Commission Check and Decrease Customer Complaints FAST?
As a collector, you handle challenging calls with consumers every day, and I know firsthand how detrimental the stress can be.
The good news is, The Communication Code for Collectors is a fast pass to transformed communication that gives you the reigns to navigate those seemingly impossible consumer stalls and objections. Gone are the days of losing sleep over the daily stressful phone calls. Say hello to empathetic communication that converts.
The Communication Code for Collectors
I have spent the past 15 years studying the neuroscience behind communication and conducting empathy-based experiments in my own debt collection agency.
Now, I’m offering you the solutions to the everyday pain points on your collection calls...
Does this sound like you?
You’ve likely seen webinars and read articles about empathy in collections.
As the collections paradigm has shifted in recent years, you’ve possibly tried to be more empathetic on collection, implementing the small bits of information you’ve learned here and there on your calls. So…let’s expedite the process!
I wholeheartedly believe that in the coming years, empathy will be the standard in all industries, especially accounts receivables management. Agency owners will expect it. Clients will expect it. The general public will expect it. And consumers will expect it.
So, even if you’ve started your journey of implementing empathy in collections, you probably still stumble when you reach certain roadblocks, unsure how to get to that desired solution. My students tell me all the time that my Communication Code is like the missing link between struggling to sprinkle empathy into collection calls and knowing what to say, when to say it, and how to say it to remain empathetic, build connections, and reach solutions.
Here’s What You’ll Learn
Here’s What You’ll Get
Inside The Communication Code for Collectors
“Thank you very much Mary Shores, your contribution is very much appreciated - the 5 Principle Pro-Tip guide is now on our office wall as reminder to all and a print out of each scenario to utilize each day, as in this business at one of the scenarios will have to be addressed. Thank you Thank you Thank you."
That's a $300 value!